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    Smart Textile

    F.A.Q

    SMARTPHONE APPLICATION 

    • Your smartphone is not connected to the internet

    Check your internet connection by going to the settings of your smartphone.

    • Your smartphone is not compatible with the application

    The minimum characteristics that the smartphone must respect for the use of the Smart Textile application are the following: RAM: 4G / BLE: 5.0 / iOS version: 13 / Android version: 10

    • Your smartphone is not connected to the internet

    Check your internet connection by going to the settings of your smartphone.

    • Your login is not valid

    Contact the organization that provided you with the ID.

    • You have not configured the settings of your smartphone correctly

    Make sure your smartphone is not in power saving mode, that the use of Wi-Fi, geolocation and Bluetooth are allowed in standby mode and that background data synchronization is allowed.

    • You have not authorized the application to access your camera

    Go to the settings of your smartphone and allow the use of the camera through the Smart Textile application.

    • The application was not installed correctly

    Reinstall the Smart Textile application.

    T-SHIRT/ APPLICATION CONNECTION

     

    • The t-shirt battery is discharged

    Charge the t-shirt for 3 hours for a full charge.

    • The QR Code and the smartphone are too far apart

    Move your smartphone closer to the QR Code and try again.

    • The QR Code and the smartphone are too close to each other

    Move your smartphone away from the QR Code and try again.

    • You have not authorized the application to access your camera

    Go to the settings of your smartphone and allow the use of the camera through the Smart Textile application.

    • The image of the QR Code is blurred

    Focus the smartphone camera on the QR Code again.

    • There is not enough light

    Move to a brighter place and scan the QR Code again.

    • There is too much light

    Sit in a less bright place and scan the QR Code again.

    • The QR Code is no longer readable on the label

    If your kit allows it, change the device, then scan the QR Code, otherwise, contact the organization that provided the device.

    • The t-shirt battery is discharged

    Charge the t-shirt for 3 hours for a full charge.

    • Bluetooth connection is not established

    Check that the Bluetooth function on your smartphone is activated and scan the label if necessary.

    • The t-shirt is not activated

    Activate the device by shaking the electronic part located at the bottom front of the device, and scan the label if needed.

    • The device and the smartphone are too far apart

    Get close to your smartphone and scan the label again if needed.

    • The application update was not installed correctly

    Reinstall the Smart Textile application.

    • The device does not work

    Contact the organization that provided the device.

    • Your smartphone is not connected to the Wifi or mobile network

      Check your Wifi or mobile network connection by going to your smartphone settings.

    • The data stored on the t-shirt has not yet been downloaded

    Please press the “Disconnect” button on the smartphone application. The application will  download the data stored on the t-shirt. It will then automatically switch off. Please make sure the Bluetooth and internet are still activated, and your smartphone is within two metres of your shirt.

     

    If the application does not show 100% memory available, it means that some of the data is blocked on the t-shirt (The Bluetooth or the internet has been disconnected during the last data transfer). You must activate the t-shirt by connecting it via the application as per the standard conditions of use (Bluetooth & internet & smartphone at less than 2 metres away from the device) and you must then disconnect the device from the application to enable the data transfer, keeping the Smartphone close to your device with Bluetooth and WIFI connected.

    WASHING THE T-SHIRT

    • In a washing machine

    You can wash your t-shirt in the washing machine, delicate cycle at 40°C maximum and 400 rpm maximum. Do not bleach your t-shirt, do not tumble dry, do not iron it, do not dry clean it, do not use a laundry ball, do not let your t-shirt dry in the sun or on a radiator.

    • By hand

    You can wash your t-shirt gently by hand at 40°C maximum. Squeeze your t-shirt gently, without wringing it. Do not bleach your t-shirt, do not tumble dry, do not iron it, do not dry clean it, do not use a laundry ball, do not let your t-shirt dry in the sun or on a radiator.

    Your t-shirt has a lifetime of 40 washes. After this time, please stop using your t-shirt.

    We recommend that you wash your shirt every 72 hours of wear.

    Leave your T-shirt to dry flat, in the open air. Do not dry it in the tumble dryer, do not leave your t-shirt to dry in the sun or on a radiator.